About the team:
As part of 3commas’ Customer Experience team you’ll be the company’s first point of contact and voice for our customers using exceptional empathy and product expertise to ensure our users questions are answered.You will be empowered to help our customers with a range of needs from simplistic to complex. This work will range in various topics including crypto trading, administrative issues, and exchange specific issues. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as effortless as possible.
Responsibilities include
- Delivering an outstanding customer experience for customers through inbox conversations (email)
- Growing your crypto services expertise as you develop deep subject mastery of crypto trading and exchanges
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
About You
- Excellent customer service, written and verbal communication skills with a passion to support customers through various channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
- Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
- Understanding of cryptocurrency/blockchain related terminologies and trends
- Schedule flexibility as we evolve to meet the growing demands of our customers: 14/22 or 15/23 UTC (initial and/or future shift assignment may include evenings and weekend hours)
- High level knowledge of English and Russian
Bonus Points
- Customer service experience 1+ years
- Understanding of cryptocurrency/blockchain related terminologies and trends